This privacy notice for WatConnect (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://www.watconnect.com, or any website of ours that links to this privacy notice
  • Register, log in, or use our WhatsApp engagement platform, automation tools, chatbots, and APIs
  • Engage with us in other related ways, including sales, marketing campaigns, integrations, or events

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find more details about any of these topics by reading the full policy below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with WatConnect, the features you use (such as WhatsApp messaging, automation, chatbot flows, analytics dashboards), and the data you provide.

Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information such as health data, biometric data, or government-issued identifiers.

Do we receive any information from third parties?
We may receive information from public databases, integration partners, analytics providers, social media platforms, and marketing partners, depending on how you connect with our Services.

How do we process your information?
We process your information to provide, operate, improve, and administer our Services, communicate with you, ensure security, prevent fraud, comply with legal obligations, and enhance performance through analytics and automation.

In what situations and with which parties do we share personal information?
We may share information with trusted third-party service providers such as hosting providers, analytics tools, cloud infrastructure providers, and official WhatsApp API providers.

How do we keep your information safe?
We implement technical and organizational safeguards designed to protect your personal information; however, no electronic transmission or storage system can be guaranteed to be completely secure.

What are your rights?
Depending on your location, you may have rights regarding access, correction, deletion, or restriction of your personal data.

How do you exercise your rights?
You can contact us directly to request access, update, or deletion of your data, and we will process your request in accordance with applicable laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in obtaining information about us or our products, create an account, use our platform features, or contact us for support.

The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Business names and details
  • Usernames and passwords
  • Billing and payment-related details
  • Communication preferences

All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes.

Payment Data

We may collect data necessary to process your payment if you subscribe to paid plans, such as billing name, billing address, and transaction details. Payment processing may be handled by third-party payment gateways, and we do not store full card details on our servers.

WhatsApp and Messaging Data

As a WhatsApp engagement platform, WatConnect processes messaging-related data including:

  • Customer contact numbers uploaded by users
  • Message templates and campaign data
  • Chat history and automation flows
  • Delivery, read, and engagement analytics

This data is processed strictly to provide platform functionality, improve performance, and enable automation workflows.

Information automatically collected

In Short: Some information is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device characteristics
  • Operating system
  • Language preferences
  • Usage behavior (pages visited, features used, time spent)

This information is primarily needed to maintain security, improve performance, and analyze usage patterns.

Cookies and tracking technologies

We use cookies, pixels, and similar tracking technologies to collect and store information. These technologies help us:

  • Improve user experience
  • Analyze traffic and behavior
  • Deliver relevant content and campaigns

You can manage your cookie preferences through your browser settings.

Information collected from other sources

In Short: We may collect limited data from third-party sources.

We may obtain information about you from public databases, marketing partners, social media platforms, integration partners, and analytics providers. This may include:

  • Email addresses
  • Phone numbers
  • Social media profiles
  • Behavioral and intent data

This data is used to improve marketing relevance and service performance.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and secure our Services.

We process your personal information for various purposes depending on how you interact with our Services, including:

  • To facilitate account creation, authentication, and management
  • To provide WhatsApp messaging, automation, and chatbot services
  • To send transactional notifications and campaign messages
  • To analyze platform usage and improve functionality
  • To provide customer support and respond to inquiries
  • To detect, prevent, and address fraud or security issues
  • To comply with legal obligations

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We process your personal data only when we have a valid legal reason.

We rely on the following legal bases:

  • Consent: When you give us permission
  • Contractual necessity: To provide services you requested
  • Legal obligations: To comply with laws
  • Legitimate interests: To improve and secure our platform

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information with trusted third parties.

We may share your personal information in the following situations:

  • With service providers such as cloud hosting providers, analytics platforms, and communication infrastructure providers
  • With official WhatsApp API providers to deliver messaging services
  • During business transfers such as mergers or acquisitions
  • When required by law or legal processes

We do not sell your personal information.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use cookies and similar technologies to collect and store information about your usage. These technologies help us enhance functionality, track performance, and improve user experience.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in using a third-party social media account, we may receive certain profile information such as your name and email address. We use this information only as described in this privacy notice.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required by law.

When data is no longer needed, we securely delete or anonymize it.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organizational security measures to protect your data. However, no system can be guaranteed to be 100% secure, and you use our Services at your own risk.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to individuals under the age of 18. If such data is identified, we will take steps to delete it.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict processing
  • Withdraw consent
  • Opt out of marketing communications

11. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track browser signals due to the lack of standardized implementation.

12. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. Updates will be posted with a revised date.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions, contact us at:

[email protected]
Ajmer, Rajasthan, India
+91 7850063497

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request access, update, or deletion of your data by contacting us. We will respond in accordance with applicable laws.