Welcome to WatConnect. These Terms and Conditions govern your access to and use of our services, including our website, WhatsApp engagement platform, automation tools, APIs, dashboards, and any related software or services (collectively referred to as the “Services”).
WatConnect is a platform designed to help businesses automate, manage, and scale customer engagement using WhatsApp, including features such as bulk messaging, chatbot automation, analytics, and API integrations.
By accessing or using our Services, you agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you must not use our Services.
2. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you (“you”, “user”) and WatConnect (“Company”, “we”, “us”, or “our”), concerning your access to and use of our website (www.watconnect.com), applications, APIs, and any related services (collectively, the “Site”).
By accessing the Site, you confirm that you have read, understood, and agreed to be bound by all of these Terms and Conditions.
IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.
The Services are intended for users who are at least 18 years old. If you are under 18, you must use the Services only under the supervision of a parent or legal guardian.
3. Changes to the Terms
We reserve the right to modify these Terms at our sole discretion at any time. Any changes will become effective immediately upon posting the revised Terms on the Site.
It is your responsibility to review these Terms periodically. Continued use of the Services after changes are made constitutes acceptance of those changes.
4. Eligibility
To use our Services, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a binding agreement
- Comply with all applicable laws and regulations
By using our Services, you represent and warrant that you meet these requirements.
5. Account Registration
To access certain features, you may need to create an account.
You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your login credentials
- Be responsible for all activities under your account
You must immediately notify us of any unauthorized access or breach of security.
We may suspend or terminate your account if any suspicious activity is detected.
6. Use of Services
You agree to use our Services only for lawful purposes and in compliance with all applicable laws, including messaging and data protection regulations.
You are prohibited from using the Services to:
- Send spam or unsolicited messages
- Violate WhatsApp policies
- Engage in fraudulent or illegal activities
- Distribute malware or harmful content
- Infringe intellectual property rights
7. WhatsApp API & Compliance
WatConnect integrates with official WhatsApp services and follows policies of Meta Platforms Inc..
You agree that:
- Messages will be sent only to users who have provided consent (opt-in)
- Approved templates will be used
- No spam, harassment, or misuse will occur
Violation of WhatsApp policies may result in account suspension or termination.
8. Fees and Payment
Certain features of our Services may require payment.
You agree to:
- Provide accurate billing information
- Pay all applicable charges and taxes
- Authorize us to charge your payment method
We may change pricing at any time. All payments are non-refundable unless stated otherwise.
Recurring subscriptions will automatically renew unless canceled.
9. Free Plan & Trial
WatConnect may offer:
- A Free Plan with limited features
- A Free Trial for new users
At the end of the trial period, access may be restricted or downgraded unless upgraded to a paid plan.
10. Cancellation
You may cancel your subscription at any time through your account settings.
Cancellation will take effect at the end of the current billing cycle.
No refunds will be provided for unused periods unless explicitly stated.
11. User Content
You may upload or submit content such as:
- Contact lists
- Message templates
- Campaign data
By submitting content, you grant us a limited, non-exclusive license to use it for providing Services.
You are solely responsible for your content and must ensure it complies with all applicable laws.
12. Intellectual Property
All content, software, and technology provided by WatConnect are owned by us or our licensors.
You are granted a limited, non-exclusive, non-transferable license to use our Services.
You may not:
- Copy or reproduce our platform
- Reverse engineer the software
- Use our content without permission
13. Prohibited Activities
As a user, you agree NOT to:
- Collect data without permission
- Attempt to hack or disrupt the system
- Use automation tools for abuse
- Impersonate others
- Upload malicious code
- Violate any applicable laws
Any violation may result in immediate termination.
14. Mobile Application License
If you access WatConnect via mobile app:
You are granted a limited, revocable license to use the application.
You must not:
- Reverse engineer or modify the app
- Use it for unauthorized purposes
- Create competing applications
App Store and Google Play terms also apply.
15. Third-Party Services
Our Services may integrate with third-party tools, including WhatsApp API, analytics platforms, and payment gateways.
We are not responsible for the policies or actions of third-party services.
16. Privacy
Your use of the Services is also governed by our Privacy Policy.
By using our Services, you consent to the collection and processing of your data in accordance with our Privacy Policy.
17. Limitation of Liability
To the maximum extent permitted by law, WatConnect shall not be liable for:
- Loss of profits
- Data loss
- Service interruptions
- Indirect or consequential damages
18. Indemnification
You agree to indemnify and hold WatConnect harmless from any claims, damages, or losses arising from:
- Your use of the Services
- Violation of these Terms
- Violation of third-party rights
19. Termination
We may suspend or terminate your account at any time without notice if:
- You violate these Terms
- Suspicious activity is detected
- Required by law
Upon termination, your access to Services will cease immediately.
20. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Ajmer, Rajasthan, India.
21. Dispute Resolution
Any disputes arising from these Terms shall be resolved through arbitration in Ajmer, India.
The decision of the arbitrator shall be final and binding.
22. Severability
If any provision is found invalid, the remaining provisions will continue in full force.
23. Entire Agreement
These Terms, along with our Privacy Policy, constitute the complete agreement between you and WatConnect.
Refund Policy
1. Trial Period
WatConnect may offer a free trial for new users. No charges are applied during the trial period.
2. Subscription Services
Once a user subscribes to a paid plan, payments are generally non-refundable.
3. Non-Refundable Services
Charges for subscriptions, add-ons, and integrations are non-refundable due to operational costs.
4. Technical Issues
If verified technical issues occur, refunds may be considered at our discretion.
5. Unauthorized Charges
In case of fraudulent charges, users must contact support immediately. Verified claims may be refunded.
6. Cancellation Policy
Cancellation takes effect at the end of the billing cycle. No partial refunds are provided.
7. Contact Support
For refund-related queries, contact:
📧 [email protected]
8. Refund Process
Users must provide transaction details and reason for refund request.
9. Policy Updates
We reserve the right to update this policy at any time.
10. Legal Compliance
This refund policy complies with applicable Indian laws.